Refund Policy.

1. Refund Eligibility

Customers may be eligible for a refund under the following specific conditions:

• **Service Unavailability:** If Bhumipoojan is unable to fulfill the requested service due to provider unavailability or technical constraints.
• **Duplicate Payment:** In cases where a customer has accidentally made a duplicate payment for the same service order.
• **Payment Processing Errors:** If the payment was successfully deducted from the customer's account but the service order was not generated in our system.
• **Cancellation within Window:** If a cancellation request is submitted within 24 hours of placing the order, provided the service process (e.g., drafting or consultation) has not yet been initiated.

2. Refund Processing Time

Once a refund is approved by our billing department, the transaction will be processed promptly to ensure financial security.

3. Non-Refundable Situations

Refunds may not be applicable in the following scenarios:

• Once the professional service process has been **initiated** (e.g., document drafting has started or a fleet unit has been dispatched).
• Once the service has been **successfully completed** and verified via the institutional OTP handshake.
• If the user provides inaccurate or misleading information that results in service rejection by government authorities.

4. Refund Request Process

To request a refund, please follow this institutional protocol:

1. Contact our elite support team via the registered email address.
2. Provide your **Transaction ID**, **Booking ID**, and a detailed reason for the request.
3. Attach a copy of the payment receipt or bank statement showing the deduction.
4. Our billing desk will review the request and notify you of the status within 48 hours.